General Information

When you interact with QarenVElite or sign up for services, you may provide:

• Contact details such as full name, email address and telephone number to schedule viewings and communicate about bookings.
• Residential preferences including desired neighbourhoods, budget, unit size, move-in dates and amenity priorities to tailor apartment matches.
• Identification or verification documents when required for secure booking, tenancy introductions or concierge arrangements.
• Payment and billing details when you purchase concierge packages or pay for booking fees through our platform.
• Correspondence and service instructions shared with our customer support or concierge team to coordinate tasks such as cleaning, key transfer or utility setup.
• Feedback, ratings and testimonials about properties or service experiences used to improve our offering and guide future clients.

Certain information is collected automatically as you use our website and services to improve functionality and security.

• Device and browser information including IP address, device type, operating system and browser version for troubleshooting and security.
• Usage data such as pages visited, search queries, session duration and interaction patterns to refine property recommendations and site usability.
• Technical logs and error reports to detect and resolve service issues and to prevent fraudulent activity.
• Location data derived from IP address or user-provided preferences to show relevant property options and local service vendors.
• Analytics and performance metrics collected via cookies and similar technologies to measure service effectiveness and user experience.
• Cookie identifiers and tracking vouchers used to maintain session state and remember user preferences on QarenVElite.best.

We use collected data to deliver core services and improve client outcomes. Primary purposes include:

• Provide and manage apartment searches, schedule viewings and coordinate concierge tasks in line with your preferences.
• Process bookings, payments and administrative tasks required to complete concierge services or secure viewings.
• Verify identity and eligibility where required for secure introductions and to reduce fraud risk.
• Communicate updates, confirmations and service instructions via email, phone or messaging channels based on your preferences.
• Personalize property recommendations using stated preferences and interaction history to make searches more relevant and efficient.
• Monitor, detect and contribute suspicious activity to protect users and maintain integrity of the service.
• Collect feedback and ratings to improve service delivery and to inform future clients about experiences.
• Comply with legal obligations, respond to lawful requests and maintain records necessary for business operations.

QarenVElite.best uses cookies and similar technologies for essential functionality, analytics and optional personalization. You can manage cookie preferences through your browser or our cookie notice.

Cookies used include session cookies, persistent cookies, first-party cookies set by QarenVElite.best and third-party cookies for analytics and advertising partners that help measure performance and deliver relevant content.

Categories: essential (site operation), analytics (usage measurement), preferences (remembering choices), and marketing (targeted content from partners). Essential cookies are required for basic functionality.

You can manage or block cookies via your browser settings or through our cookie preference center available on QarenVElite.best. Disabling non-essential cookies may limit some personalization and analytics features.

Read our Cookie Policy for full details.

We share personal data only where necessary to deliver services, comply with law, or when you authorize such sharing. Third-party recipients are chosen to meet service needs while maintaining confidentiality.

• Service providers and vendors who assist with property listings, viewings, payment processing and concierge task fulfillment.
• Identity verification and background check providers for secure client introductions when required.
• Business partners and marketplace platforms to display listings and coordinate transactions with landlords or property managers.
• Legal and regulatory authorities when disclosure is necessary to comply with legal obligations or to respond to lawful requests.
• Affiliates and subsidiaries involved in operating QarenVElite services and improving user experience.
• Analytics and advertising partners (with user consent where required) to measure campaign effectiveness and deliver relevant content.

We retain personal data only for as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes and enforce agreements.

Account and profile data: retained while your account exists and for a limited period afterwards to allow reactivation and to meet recordkeeping requirements.

Communications and booking records: retained for the duration needed to support transactions and customer service, typically a defined period after the last interaction.

Site logs and analytics: retained in aggregated or pseudonymized form for service improvement and security monitoring according to internal retention schedules.

Deletion requests: where applicable, we will delete or anonymize personal data upon verified request, subject to legal or operational exceptions such as outstanding payments or dispute resolution.

We implement administrative, technical and physical measures designed to protect personal data against unauthorized access, disclosure, alteration and destruction. Controls are reviewed periodically to reflect evolving risks and industry practices.

• Encryption of sensitive information in transit and at rest where appropriate to protect confidentiality.
• Access controls and role-based permissions to limit data access to authorized personnel involved in service delivery.
• Regular monitoring, security assessments and incident response planning to detect and address vulnerabilities promptly.

For users covered by the EU General Data Protection Regulation (GDPR), QarenVElite provides rights and protections consistent with the regulation where applicable. This section summarizes applicability and available remedies.

GDPR may apply if you are in the EU or if processing activities fall within the scope of the regulation. In such cases, we act as controller for personal data processed to provide services and will comply with GDPR obligations.

• If GDPR applies, you have rights to access, correct, erase and port data, and to object to processing under conditions set out by the regulation.
• Where lawful basis is consent for GDPR-covered users, you may withdraw consent and change your communication preferences at any time.
• You may lodge a complaint with a supervisory authority in your EU member state if you believe your GDPR rights have not been respected; we will cooperate with relevant authorities to resolve concerns.
• Right to restriction of processing and the right to object to processing for direct marketing purposes.

If you believe we have not addressed your data protection concern after contacting us, you may escalate the matter to the Personal Data Protection Department (JPDP) in Malaysia or another competent supervisory authority. We will cooperate with any inquiry by a supervisory authority and provide relevant information as required by applicable law.

We may send promotional materials about exclusive apartments, concierge packages, and local services when you opt in. Communications are tailored to your preferences and previous interactions to make recommendations more relevant and useful for your search or stay.

Opt out anytime by using the unsubscribe link in our emails or by emailing [email protected]. You can also manage your communication preferences in your account settings on QarenVElite.best.

Our services are intended for adults. We do not knowingly collect personal data from children under 18. If a parent or guardian believes their child’s personal data has been provided to us, please contact [email protected] to request removal.

Our site may link to third-party providers, listing platforms, or local partners. Those services have their own privacy practices. QarenVElite is not responsible for the content or data handling practices of third parties; review their policies before sharing personal information.

We may update this privacy notice to reflect changes in our services, legal requirements, or processing activities. Material changes will be posted at QarenVElite.best/privacy with an updated effective date. Continued use of our services after posting constitutes acceptance of the revised notice.